Shipping Terms and Conditions

Delivery charges in France and European Union take into account the gross weight of products, the amount of the order, the geographical zone of the delivery and the delivery mode. Charges are inclusive of preparation and packaging costs, stamping and shipping costs.

DELIVERY INFORMATION

• PREPARATION AND DUE DATES
• FRANCE
• EUROPE
• DOM-TOM
• WORLD
• PACKAGE RECEPTION
• RETURN AND EXCHANGES

1. PREPARATION AND DUE DATES

Here are the following steps of your package once your order is processed:

WITHIN 1 TO 3 DAYS			WITHIN 1 TO 3 DAYS
Order preparation	Secured Packaging	Package delivery to the carrier	Package dispatch	Delivery address

These steps are on an indicative basis (find further information in our Sales Terms and Condition).

2. FRANCE

(Andorra and Monaco included)

1/ DELIVERY COLISSIMO - 1 TO 3 WORKING DAYS

Did you know ? Colissimo offsets all the CO2 emissions of its deliveries.

(More information) 

	ORDER > €120	ORDER < €120
		Home	Pick-up Stations and Post Office
0 to 0.25 kg	Free	€7.50	€5.50
0.25 to 0.75 kg		€8.50	€6.99
0.75 to 2 kg	Free	€9.50	€8.50
2 to 4 kg		€11.99	€10.50
4 to 6 kg	Free	€12.99	€12.50
6 to 8 kg		€14.99	€13.99
8 to 11 kg	Free	€17.50	€15.99
11 to 13 kg		€19.50	€18.50
13 to 15 kg	Free	€20.99	€20.50
15 to 30 kg		The estimate will appear in your cart.
>30 kg	-	Contact our Customer Service for a quote.

N.B : Colissimo prices are calculated all tax included and on the basis of the gross weight including the weight of the product as well as the packaging.

1/ EXPRESS DELIVERY CHRONOPOST - 1 WORKING DAY*

(More information)

	CHRONO 13 EXPRESS (Home delivery)	CHRONO RELAIS (Pick-up Stations)
0 to 1 kg	€15	€8.00
1 to 2 kg	€15	€8.50
2 to 3 kg	€16	€9.00
3 to 4 kg	€16	€10.00
4 to 5 kg	€18	€11.00
5 to 6 kg	€18	€12.00
6 to 7 kg	€18	€13.00
7 to 8 kg	€19	€15.00
8 to 9 kg	€20	€15.00
9 to 10 kg	€20	€15.00
10 to 45 kg	The estimate will appear in your cart.

* For all orders placed before 1:00 p.m. working day.
Chronopost's prices are calculated on the basis of the gross weight, including the weight of the product as well as the packaging.

3. EUROPE

Note: we apply the VAT of each European country when sending to this one. Our prices including tax therefore change according to the destination of your order. The price excluding VAT remains the same.

Discover the destinations where we can deliver:

1/DELIVERY WITH COLISSIMO

Did you know ? Colissimo offsets all the CO2 emissions of its deliveries.
(More information)

	Zone 1 J+3	Zone 2 J+4	Zone 3 J+5	Zone 4 J+6
Free delivery from	€250	€299 (UK €319)	€399	€499
0 to 0.5 kg	€7.50	€10.42	€11.67	€14.58
0.5 to 1 kg	€9.99	€13.75	€14.58	€17.50
1 to 2 kg	€9.99	€15	€16.25	€19.17
2 to 3 kg	€11.25	€15.83	€17.50	€20.83
3 to 4 kg	€11.25	€17.08	€19.17	€23.33
4 to 5 kg	€12.08	€17.08	€21.25	€28.33
5 to 6 kg	€13.33	€18.33	€27.92	€31.67
6 to 7 kg	€13.33	€18.33	€29.58	€36.67
7 to 8 kg	€14.17	€20.42	€30.83	€42.50
8 to 9 kg	€14.17	€20.42	€32.08	€45.83
9 to 10 kg	€15.83	€20.42	€33.75	€49.17
10 to 14 kg	€17.92	€24.17	€33.75	€49.17
14 to 15 kg	€17.92	€24.17	€42.50	€66.67
15 to 19 kg	€21.25	€28.33	€42.50	€66.67
19 to 20 kg	€21.25	€28.33	€50.83	€79.17
20 to 30 kg	The estimate will appear in your cart.

N.B: Colissimo prices are presented exclusive of tax, because the calculation of VAT varies according to each country of destination.

Zone 1: Belgium, Germany, Luxemburg, the Netherlands.

Zone 2: Ireland (Deliveries to Ireland are suspended at the moment, we are in discussion with customs.), Italy, Portugal, Spain, Austria, Liechtenstein, Vatican, San Marino, United Kingdom (+ 5 € tax free on the zone 2, after Brexit - purchases are made tax free - this rate applies to Northern Ireland, Guernsey, Jersey and the Isle of Man).

Zone 3: Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Switzerland, Estonia, Latvia, Lithuania, Faeroe Islands.

Zone 4: Greece, Finland, Sweden, Bulgaria, Romania, Cyprus, Croatia, Malt, Aland Islands, Gibraltar, Iceland, Albania, Armenia, Bosnia-Herzegovina, Serbia, Montenegro, Georgia, Macedonia, Moldavia.

Delivery to a relay point: you will get an estimate when finalizing your basket.

Import taxes: as notified in our Sales Terms and Conditions, in case of out of metropolitan France deliveries, the Customer is deemed as the importer of the Products. Any local taxes, custom duties or payable allowances are to the Customer's expense exclusively. Please check your local custom regulations before ordering.

2/ EXPRESS DELIVERY WITH CHRONOPOST

The pricing depends on the weight of the package and the amount of the order. You will get an estimate with the finalisation of your cart.

The shipping times for Chronopost parcels abroad vary from 2 to 5 days depending on the destination and the delivery method.

4. FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES

Note: for a delivery in the Overseas Departments and Territories, the products as well as the transport are charged without tax. You may then be asked to pay customs fees when the products arrive on the territory.

1/ STANDARD DELIVERY WITH COLISSIMO

Did you know ? Colissimo offsets all the CO2 emissions of its deliveries.

(More information)

	Zone 1 J+7	Zone 2 J+8
0 to 0.75 kg	€14.17	€20.83
0.75 to 1 kg	€18.33	€25.83
1 to 2 kg	€25	€40
2 to 3 kg	€30.83	€56.67
3 to 4 kg	€35.83	€68.33
4 to 5 kg	€41.67	€82.50
5 to 6 kg	€50	€100
6 to 7 kg	€55.83	€115
7 to 8 kg	€59.17	€125
8 to 9 kg	€65.83	€137.50
9 to 14 kg	€71.67	€151.67
14 to 19 kg	€101.67	€229.17
19 to 24 kg	€126.67	€290.83
24 to 29 kg	€154.17	€362.50
29 to 30 kg	€183.33	€432.50

Zone 1: Guadeloupe (St Barthélémy and St Martin included), French Guyana, Martinique, Mayotte, La Reunion and St Pierre and Miquelon. (indicative delivery time mentioned by La Poste: 5 to 7 days, up to 10 days for Mayotte and St Pierre and Miquelon).

Zone 2 : Wallis and Futuna, New Caledonia and territories, French Polynesia, French Arctic and Southern and Antarctic territories. (indicative delivery time mentioned by La Poste: 7 to 10 days).

2/ EXPRESS DELIVERY WITH CHRONOPOST - 48 / 72h

The pricing depends on the weight of the package and the amount of the order. You will get an estimate with the finalisation of your cart.

Zone 1: Guadeloupe (St Barthélémy and St Martin included), Martinique and La Reunion.

Zone 2: Mayotte, Guyane, Wallis and Futuna, New Caledonia and territories, French Polynesia, St Pierre and Miquelon, French Arctic and Southern and Antarctic territories.

5. WORLD

Possibility of delivering outside Europe on request by contacting our Customer Service by email at serviceclient@comptoir-irlandais.com or by phone at 02.98.85.47.37.

Zone 5: Australia, Canada, China, South Korea, United States, India, Israel, Japan, Hong Kong, Singapore, Taiwan, Thailand, Vietnam.

Zone 6: South Africa, Brazil, United Arab Emirates, Qatar, Tunisia.

Import taxes: as notified in our Sales Terms and Conditions, in case of out of metropolitan France deliveries, the Customer is deemed as the importer of the Products. Any local taxes, custom duties or payable allowances are to the Customer's expense exclusively. Please check your local custom regulations before ordering.

6. RECEIVING YOUR PACKAGE

Upon delivery, the recipient is required to check the state and condition of the parcel and outer packaging.

If you notice that the outer packaging is damaged when the parcel is issued to you, and judge that the content’s integrity is not guaranteed anymore, we suggest you refuse the parcel without opening it. We can quickly ship again your order.

Once the parcel is opened, please inform us as soon as possible of any noticed anomaly. Please contact our Customer Service as soon as possible via email or by telephone on +33 (0)2 98 85 47 37, from Monday to Friday, 9.30 am to 6.30 pm except on bank holidays. Please join a clear photograph of the anomaly with detailed description of it.

7. RETURNS AND EXCHANGES

If you wish to return a product, please check this page dedicated to returns and exchanges by clicking here.

Please find further information on returns in our Sales Terms and Conditions.

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