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Shipping Terms and Conditions

Delivery charges in France and European Union take into account the gross weight of products, the amount of the order, the geographical zone of the delivery and the delivery mode. Charges are inclusive of preparation and packaging costs, stamping and shipping costs.

DELIVERY INFORMATION

 

1. PREPARATION AND DUE DATES

Here are the following steps of your package once your order is processed:

WITHIN 1 TO 3 DAYSWITHIN 1 TO 3 DAYS
Préparation de la commandeEmballage sécuriséColis remis au transporteurExpédition de la marchandiseLivraison à domicile
Order preparationSecured Packaging
Package delivery
to the carrier
Package dispatchDelivery address

These steps are on an indicative basis (find further information in our Sales Terms and Condition).

2. FRANCE

(Andorra and Monaco included)

1/ STANDARD DELIVERY COLISSIMO - 48H / D+2

(More information)

ColissimoORDER > 120€ORDER < 120€
Home
Pick-up Stations and Post Office
0 to 0.25 kgFree5.95 € 4.95 €
0.25 to 0.75 kg6.90 €5.90 €
0.75 to 2 kgFree8.90 € 7.90 €
2 to 5 kg9.90 €8.90 €
5 to 8 kg Free11.95 €10.95 €
8 to 9 kg14.95 € 13.95 €
9 to 11 kgFree15.90 €14.90 €
11 to 13 kg17.50 €16.50 €
13 to 15 kgFree20.00 €19.00 €
15 to 30 kgThe estimate will appear in your cart.
>30 kg
-Contact our Customer Service for a quote.

N.B : For high-value items, parcels will be delivered upon signature.

2/ EXPRESS DELIVERY CHRONOPOST - 1 DAY

(More information)

Livraison express ChronopostCHRONO 13 EXPRESS
(Home delivery)
CHRONO RELAIS
(Pick-up Stations)
0 to 2 kg18 €12.50 €
2 to 5 kg20 €14.50 €
5 to 8 kg23 €17.50 €
8 to 10 kg26 €20 €
10 to 15 kg29 €24 €
15 to 20 kg35 €28.50 €
20 to 25 kg40 €-
25 to 30 kg45 €-
ORDER > 120 €: 10€ discount on your shopping cart

 

3. EUROPE

Discover the destinations where we can deliver:

Europe delivery map

1/ STANDARD DELIVERY WITH COLISSIMO

(More information)

ColissimoZone 1Zone 2Zone 3Zone 4
0 to 0.5 kg9 €10.50 €10.50 €12 €
0.5 to 1 kg10.90 €12.90 €13.50 €15 €
1 to 2 kg10.90 €12.90 €13.50 €16 €
2 to 3 kg12.50 €15 €15.50 €17 €
3 to 4 kg12.50 €15 €15.50 €19 €
4 to 5 kg 12.50 €15 €18 €22 €
5 to 6 kg15 €17 €22 €24 €
6 to 7 kg15 €17 €23 €27 €
7 to 8 kg15 €18.50 €2430 €
8 to 9 kg15 €18.50 €25 €33 €
9 to 10 kg15 €18.50 €26 €35 €
10 to 15 kg19.50 €22 €32 €45 €
15 to 20 kg22.50 €25 €37 €52.90 €
20 to 25 kg30 €35 €55 €85 €
25 to 30 kg39 €45 €65 €105 €

Zone 1: Belgium, Germany, Luxemburg, the Netherlands.

Zone 2: United Kingdom, Italy, Portugal, Spain, Austria, Liechtenstein, Guernsey, Jersey, Isle of Man, Vatican, San Marino.

Zone 3: Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Switzerland, Estonia, Latvia, Lithuania, Faeroe Islands.

Zone 4: Greece, Finland, Sweden, Bulgaria, Romania, Cyprus, Croatia, Malt, Aland Islands, Gibraltar, Iceland, Albania, Armenia, Bosnia-Herzegovina, Serbia, Montenegro, Georgia, Macedonia, Moldavia.

As notified in our Sales Terms and Conditions, in case of out of metropolitan France deliveries, the Customer is deemed as the importer of the Products. Any local taxes, custom duties or payable allowances are to the Customer's expense exclusively. Please check your local custom regulations before ordering.

2/ EXPRESS DELIVERY WITH CHRONOPOST

The pricing depends on the weight of the package and the amount of the order. You will get an estimate with the finalisation of your cart.

 

4. FRENCH OVERSEAS DEPARTMENTS AND TERRITORIESFrench Overseas islands

1/ STANDARD DELIVERY WITH COLISSIMO

(More information)

ColissimoZone 1Zone 2
0 to 0.75 kg12.99 €19.99 €
0.75 to 1 kg15.99 €22.99 €
1 to 2 kg 21.99 €35.99 €
2 to 3 kg 26.99 € 49.99 €
3 to 4 kg 32.99 € 60.99 €
4 to 5 kg 37.99 €  75 €
5 to 6 kg 42.99 € 85 €
6 to 7 kg 48.99 € 100 €
7 to 8 kg55 €110 €
8 to 9 kg60 €125 €
9 to 10 kg65 €135 €
10 to 15 kg90 €205 €
15 to 20 kg115 €270 €
20 to 25 kg145 €330 €
25 to 30 kg175 €400 €

Zone 1: Guadeloupe (St Barthélémy and St Martin included), French Guyana, Martinique, Mayotte, La Reunion and St Pierre and Miquelon. (indicative delivery time mentioned by La Poste: 5 to 7 days, up to 10 days for Mayotte and St Pierre and Miquelon).

Zone 2 : Wallis and Futuna, New Caledonia and territories, French Polynesia, French Arctic and Southern and Antarctic territories. (indicative delivery time mentioned by La Poste: 7 to 10 days).

2/ EXPRESS DELIVERY WITH CHRONOPOST - 48 / 72h

The pricing depends on the weight of the package and the amount of the order. You will get an estimate with the finalisation of your cart.

Zone 1: Guadeloupe (St Barthélémy and St Martin included), Martinique and La Reunion.

Zone 2: Mayotte, Guyane, Wallis and Futuna, New Caledonia and territories, French Polynesia, St Pierre and Miquelon, French Arctic and Southern and Antarctic territories.

5. RECEIVING YOUR PACKAGE

Upon delivery, the recipient is required to check the state and condition of the parcel and outer packaging.

If you notice that the outer packaging is damaged when the parcel is issued to you, and judge that the content’s integrity is not guaranteed anymore, we suggest you refuse the parcel without opening it. We can quickly ship again your order.

Once the parcel is opened, please inform us as soon as possible of any noticed anomaly. Please contact our Customer Service as soon as possible via email or by telephone on +33 (0)2 98 85 47 37, from Monday to Friday, 9.30 am to 6.30 pm except on bank holidays. Please join a clear photograph of the anomaly with detailed description of it.

6. RETURNS AND EXCHANGES

If you wish to return a product, please check this page dedicated to returns and exchanges by clicking here.

Please find further information on returns in our Sales Terms and Conditions.

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