Shipping Terms and Conditions
Delivery charges in France and European Union take into account the gross weight of products, the amount of the order, the geographical zone of the delivery and the delivery mode. Charges are inclusive of preparation and packaging costs, stamping and shipping costs.
DELIVERY INFORMATION
1. PREPARATION AND DUE DATES
Here are the following steps of your package once your order is processed:
| WITHIN 1 TO 3 DAYS | WITHIN 1 TO 3 DAYS | |||
 |  |  |  |  |
| Order preparation | Secured Packaging | Package delivery to the carrier | Package dispatch | Delivery address |
These steps are on an indicative basis (find further information in our Sales Terms and Condition).
2. FRANCE
(Andorra and Monaco included)
1/ STANDARD DELIVERY COLISSIMO - 48H / D+2
Did you know ? Colissimo offsets all the CO2 emissions of its deliveries.
 | ORDER > 120€ | ORDER < 120€ | |
| Home | Pick-up Stations and Post Office | ||
| 0 to 0.25 kg | Free | 6.50 € | 4.95 € |
| 0.25 to 0.75 kg | 7.90 € | 6.50 € | |
| 0.75 to 2 kg | Free | 8.99 € | 7.99 € |
| 2 to 5 kg | 9.99 € | 9.50 € | |
| 5 to 8 kg | Free | 12.99 € | 11.99 € |
| 8 to 9 kg | 14.95 € | 13.95 € | |
| 9 to 11 kg | Free | 16.90 € | 15.50 € |
| 11 to 13 kg | 18 € | 17.50 € | |
| 13 to 15 kg | Free | 20 € | 19.50 € |
| 15 to 30 kg | The estimate will appear in your cart. | ||
| >30 kg | - | Contact our Customer Service for a quote. | |
N.B : For high-value items, parcels will be delivered upon signature.
1/ EXPRESS DELIVERY CHRONOPOST - 1 WORKING DAY
 | CHRONO 13 EXPRESS (Home delivery) | CHRONO RELAIS (Pick-up Stations) |
| 0 to 1 kg | 12.50 € | 9 € |
| 1 to 2 kg | 12.50 € | 10 € |
| 2 to 3 kg | 14 € | 12 € |
| 3 to 4 kg | 14 € | 12 € |
| 4 to 5 kg | 16 € | 13 € |
| 5 to 7 kg | 16 € | 13 € |
| 7 to 9 kg | 18 € | 15 € |
| 9 to 10 kg | 18 € | 16.50 € |
| 10 to 12 kg | 20 € | 18 € |
| 12 to 45 kg | The estimate will appear in your cart. | |
3. EUROPE
Discover the destinations where we can deliver:
1/ STANDARD DELIVERY WITH COLISSIMO
Did you know ? Colissimo offsets all the CO2 emissions of its deliveries.
(More information)
| Zone 1 | Zone 2 | Zone 3 | Zone 4 |
| 0 to 0.5 kg | 9 € | 11 € | 12.50 € | 15 € |
| 0.5 to 1 kg | 10.90 € | 15 € | 15.50 € | 18.50 € |
| 1 to 2 kg | 10.90 € | 15 € | 17 € | 20 € |
| 2 to 3 kg | 12.50 € | 17 € | 18.50 € | 22 € |
| 3 to 4 kg | 12.50 € | 17 € | 20.50 € | 24.50 € |
| 4 to 5 kg | 13.50 € | 19 € | 22.50 € | 29.50 € |
| 5 to 6 kg | 15 € | 21 € | 26 € | 34 € |
| 6 to 7 kg | 15 € | 21 € | 31.50 € | 39 € |
| 7 to 8 kg | 16 € | 22.50 € | 33 € | 45 € |
| 8 to 9 kg | 16 € | 22.50 € | 34.50 € | 49 € |
| 9 to 10 kg | 17 € | 22.50 € | 36 € | 55 € |
| 10 to 15 kg | 20.50 € | 28.50 € | 45 € | 70 € |
| 15 to 20 kg | 22.99 € | 34 € | 55 € | 85 € |
| 20 to 25 kg | 30 € | 38 € | 65 € | 100 € |
| 25 to 30 kg | 34 € | 43 € | 65 € | 115 € |
Zone 1: Belgium, Germany, Luxemburg, the Netherlands.
Zone 2: United Kingdom, Ireland, Italy, Portugal, Spain, Austria, Liechtenstein, Guernsey, Jersey, Isle of Man, Vatican, San Marino.
Zone 3: Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Switzerland, Estonia, Latvia, Lithuania, Faeroe Islands.
Zone 4: Greece, Finland, Sweden, Bulgaria, Romania, Cyprus, Croatia, Malt, Aland Islands, Gibraltar, Iceland, Albania, Armenia, Bosnia-Herzegovina, Serbia, Montenegro, Georgia, Macedonia, Moldavia.
As notified in our Sales Terms and Conditions, in case of out of metropolitan France deliveries, the Customer is deemed as the importer of the Products. Any local taxes, custom duties or payable allowances are to the Customer's expense exclusively. Please check your local custom regulations before ordering.
2/ EXPRESS DELIVERY WITH CHRONOPOST
The pricing depends on the weight of the package and the amount of the order. You will get an estimate with the finalisation of your cart.
4. FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES
1/ STANDARD DELIVERY WITH COLISSIMO
| Zone 1 | Zone 2 |
| 0 to 0.75 kg | 15.50 € | 25 € |
| 0.75 to 1 kg | 20 € | 28 € |
| 1 to 2 kg | 26.50 € | 45 € |
| 2 to 3 kg | 33 € | 60 € |
| 3 to 4 kg | 39 € | 75 € |
| 4 to 5 kg | 45 € | 90 € |
| 5 to 6 kg | 55 € | 110 € |
| 6 to 7 kg | 60 € | 125 € |
| 7 to 8 kg | 65 € | 135 € |
| 8 to 9 kg | 72 € | 150 € |
| 9 to 10 kg | 78 € | 165 € |
| 10 to 15 kg | 115 € | 255 € |
| 15 to 20 kg | 140 € | 320 € |
| 20 to 25 kg | 175 € | 400 € |
| 25 to 30 kg | 210 € | 475 € |
Zone 1: Guadeloupe (St Barthélémy and St Martin included), French Guyana, Martinique, Mayotte, La Reunion and St Pierre and Miquelon. (indicative delivery time mentioned by La Poste: 5 to 7 days, up to 10 days for Mayotte and St Pierre and Miquelon).
Zone 2 : Wallis and Futuna, New Caledonia and territories, French Polynesia, French Arctic and Southern and Antarctic territories. (indicative delivery time mentioned by La Poste: 7 to 10 days).
2/ EXPRESS DELIVERY WITH CHRONOPOST - 48 / 72h
The pricing depends on the weight of the package and the amount of the order. You will get an estimate with the finalisation of your cart.
Zone 1: Guadeloupe (St Barthélémy and St Martin included), Martinique and La Reunion.
Zone 2: Mayotte, Guyane, Wallis and Futuna, New Caledonia and territories, French Polynesia, St Pierre and Miquelon, French Arctic and Southern and Antarctic territories.
5. RECEIVING YOUR PACKAGE
Upon delivery, the recipient is required to check the state and condition of the parcel and outer packaging.
If you notice that the outer packaging is damaged when the parcel is issued to you, and judge that the content’s integrity is not guaranteed anymore, we suggest you refuse the parcel without opening it. We can quickly ship again your order.
Once the parcel is opened, please inform us as soon as possible of any noticed anomaly. Please contact our Customer Service as soon as possible via email or by telephone on +33 (0)2 98 85 47 37, from Monday to Friday, 9.30 am to 6.30 pm except on bank holidays. Please join a clear photograph of the anomaly with detailed description of it.
6. RETURNS AND EXCHANGES
If you wish to return a product, please check this page dedicated to returns and exchanges by clicking here.
Please find further information on returns in our Sales Terms and Conditions.
Our recommandations
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