Washing instructions for a woollen jumper
Meaning of textile care symbols
Yes, you can change your order as long as you haven’t confirmed it. You can add and remove items from your basket before clicking ‘Checkout’.
Once your order has been confirmed, you can make any changes to it until you receive the email notifying you that your parcel has been handed over to the carrier. You must notify Comptoir Irlandais Customer Services of any changes either by accessing your order details in the "Order history and details" tab of your personal account via the "Log in" located at the top right of the webpage, or by telephone on +33 (0) 2 98 85 47 37 from Monday to Friday, 9.30 am to 5.30 pm, excluding public holidays. In the latter case, you will be asked to provide written confirmation of the changes you wish to make to the order.
You can easily check the status of your order once you have completed it. Click on "Log in", enter your email address and password to access your account, then select "Order history and details". You will see a summary of your order; the "Status" column indicates the order’s status: payment accepted, being prepared, being delivered, delivered…
The invoice for your order is available in the order confirmation email.
You can also view and print the invoice for your order from your account. Click on "Log in", enter your email address and password to access your account, then select "Order history and details". You will see a summary table of your order. In the "Invoice" column, click on "PDF" to "Save" or simply "Open" the document to print it.
Unless there are circumstances beyond our control, your order will be dispatched no later than 3 days after receipt of payment. It will be delivered to mainland France and to countries within the European Union within a maximum of 15 days to the delivery address provided when you placed your order on the website. All delivery times quoted are calculated in working days and are subject to your order being confirmed.
Please note that the delivery period only begins once payment for the order has been successfully received and the order has been confirmed by the Company.
For more information on delivery options, please see our Delivery page.
When calculating delivery charges for orders within France and the European Union, we take into account the gross weight of the products, the order value, the delivery location and the method of transport. These charges cover a contribution towards preparation and packaging costs, postage and transport costs.
In our online shop, delivery charges for our So Colissimo – La Poste service are free for all orders placed in mainland France totalling €120 or more and weighing up to 30 kg.
For orders under €120, we offer two pricing structures depending on whether your parcel is to be delivered to your home, a La Poste branch or a local shop.
For deliveries to Belgium, there is an additional charge of €1.50 on top of the standard home delivery rates for mainland France.
All our delivery charges in France and across the European Union are clearly explained on our Delivery page. Click here to view them.
We will pass on your email address to La Poste so that they can send you a link to track your parcel. For further information regarding any queries you may have about delivery via La Poste, please click on the following link.
If you have purchased a garment that unfortunately does not fit you and you would like to exchange it.
To do this, go to our Returns & Exchanges page and download yourreturn form. Once completed, place it in the parcel with the item you wish to return and send it to the following address: Le Comptoir Irlandais - Returns Department, 16 rue des Glénan - Z.I. de Saint Eloi, 29800 Plouédern.
As soon as our team has received the parcel, nwe will check the condition of your product and then send you the replacement item as soon as possible.
When the parcel is delivered to you, if you notice that it has been damaged in transit by La Poste, and you feel that the box no longer guarantees the integrity of the goods, we suggest you refuse the parcel without opening it. It will then be returned to us directly by La Poste. If the damaged parcel is delivered whilst you are out, take it to your local post office and explain why you are refusing the delivery.
If you refuse a parcel upon delivery, please contact our Customer Service team as soon as possible by email or by telephone on +33 (0) 2 98 85 47 37, Monday to Friday from 9.00 am to 5.00 pm, excluding public holidays.
Not at the moment. The loyalty card scheme is linked to our physical stores and encourages customers to visit us to enjoy the full Comptoir Irlandais experience. There are other benefits for online shoppers, such as free delivery in mainland France on orders of €120 or more, and free samples included in your parcel.
Go directly to the page of the item you wish to comment on (using the search bar at the top right), click on "View product", then click on the "Comments" tab at the bottom of the product description page, below the photos, and add your comment. Only your first name and the first letter of your surname will be displayed.
Washing tip for a wool sweater |
| Wool is a living and naturally antiseptic matter. Unlike other textiles, it does not need to be washed frequently. In case of smell (tobacco, kitchen, sweating), it is enough to aerate the sweater outside. In case of stain, localized cleaning with a mild soap or a special wool detergent is recommended, without fully immersing the garment. Dry cleaning can be an alternative, provided you follow the manufacturer’s recommendations. Machine washing is possible according to the instructions of the label, but with great caution (low temperature, gentle spinning, machine little loaded). Using cold water – heat can be felted and shrink wool, even at 20°C. Wash the bright or dark colors separately to avoid disgorging. Using a specific laundry for wool (Woolish Mir, Woolite...), conventional detergents can damage the fiber. Do not soak for more than 10 minutes and avoid rubbing. Rinse with cold water and do not use softener. Do not twist or wring; gently squeeze with a towel to absorb excess water. Dry flat to avoid deformation, do not suspend. To prevent the appearance of plinks on your wool sweater, you can place it in a freezer bag, and then put it in the freezer for at least 48 hours. This process helps to strengthen the fibers of the wool and to limit the formation of stuffed animals. By following these recommendations, your wool sweater will retain its softness and longevity. |
Meaning of textile maintenance symbolsBelow is a summary of all the maintenance symbols that appear on the items sold in our stores. |
Washing |
|
|
|
|
|
|
|
|
|
|
|
|
|
Laundering |
| The triangle symbol indicates whether the item can be whitewashed or not. |
|
|
|
Drying |
The square is the symbol of drying. The circle it contains specifies the drying in dryer. |
|
|
|
Ironing |
The number of points in this symbol corresponds to the ironing temperature (classic or steam iron, travel iron, iron machine). Irons and ironing machines for sale in commercial use also often bear the indication of the fibers corresponding to each temperature. |
|
|
|
|
13. I can't find a solution to my problem. |
You can contact Customer Services by email or by telephone on +33 (0) 2 98 85 47 37, Monday to Friday from 9.00 am to 5.00 pm, excluding public holidays. |
|
Our monthly deals | Fine food
Our monthly deals | Cellar
Our monthly deals | Clothing
|
|
Whisky
Rum
Beers
Alcohol free
Ciders
Gins
Champagne
Other selections
|
|
Women's Clothing
Men's clothes
Children Clothes
Kilts & Traditional Clothing
Accessories
|
|
Zero waste!
Sweet & Delicacies
Deli Corner
Gourmet Boxes
|
|
Whisky, Rum, Gin and Beer Gift Boxes
Gourmet Gifts
Tableware
Cuddly Toys
Stationery
Music
Irish gadgets
Dog accessories
|