1. Can I change my order?

Yes, you can change your order as long as you haven’t confirmed it. You can add and remove items from your basket before clicking ‘Checkout’.

Once your order has been confirmed, you can make any changes to it until you receive the email notifying you that your parcel has been handed over to the carrier. You must notify Comptoir Irlandais Customer Services of any changes either by accessing your order details in the "Order history and details" tab of your personal account via the "Log in" located at the top right of the webpage, or by telephone on +33 (0) 2 98 85 47 37 from Monday to Friday, 9.30 am to 5.30 pm, excluding public holidays. In the latter case, you will be asked to provide written confirmation of the changes you wish to make to the order.



2. How can I check the status of my order?

You can easily check the status of your order once you have completed it. Click on "Log in", enter your email address and password to access your account, then select "Order history and details". You will see a summary of your order; the "Status" column indicates the order’s status: payment accepted, being prepared, being delivered,  delivered…

3. How do I get an invoice?

The invoice for your order is available in the order confirmation email.

You can also view and print the invoice for your order from your account. Click on "Log in", enter your email address and password to access your account, then select "Order history and details". You will see a summary table of your order. In the "Invoice" column, click on "PDF" to "Save" or simply "Open" the document to print it.



4. What are your delivery times?

Unless there are circumstances beyond our control, your order will be dispatched no later than 3 days after receipt of payment. It will be delivered to mainland France and to countries within the European Union within a maximum of 15 days to the delivery address provided when you placed your order on the website. All delivery times quoted are calculated in working days and are subject to your order being confirmed.

Please note that the delivery period only begins once payment for the order has been successfully received and the order has been confirmed by the Company.

For more information on delivery options, please see our Delivery page.



5. What are your delivery charges?

When calculating delivery charges for orders within France and the European Union, we take into account the gross weight of the products, the order value, the delivery location and the method of transport. These charges cover a contribution towards preparation and packaging costs, postage and transport costs.

In our online shop, delivery charges for our So Colissimo – La Poste service are free for all orders placed in mainland France totalling €120 or more and weighing up to 30 kg.

For orders under €120, we offer two pricing structures depending on whether your parcel is to be delivered to your home, a La Poste branch or a local shop. 

For deliveries to Belgium, there is an additional charge of €1.50 on top of the standard home delivery rates for mainland France.

All our delivery charges in France and across the European Union are clearly explained on our Delivery page. Click here to view them.



6. Can I find out where my parcel is during transit with So Colissimo – La Poste?

We will pass on your email address to La Poste so that they can send you a link to track your parcel. For further information regarding any queries you may have about delivery via La Poste, please click on the following link.



7. How do I exchange an item?

If you have purchased a garment that unfortunately does not fit you and you would like to exchange it.

To do this, go to our Returns & Exchanges page and download yourreturn form. Once completed, place it in the parcel with the item you wish to return and send it to the following address: Le Comptoir Irlandais - Returns Department, 16 rue des Glénan - Z.I. de Saint Eloi, 29800 Plouédern.

As soon as our team has received the parcel, nwe will check the condition of your product and then send you the replacement item as soon as possible



8. What should I do if the parcel is damaged on arrival?

When the parcel is delivered to you, if you notice that it has been damaged in transit by La Poste, and you feel that the box no longer guarantees the integrity of the goods, we suggest you refuse the parcel without opening it. It will then be returned to us directly by La Poste. If the damaged parcel is delivered whilst you are out, take it to your local post office and explain why you are refusing the delivery. 

If you refuse a parcel upon delivery, please contact our Customer Service team as soon as possible by email or by telephone on +33 (0) 2 98 85 47 37, Monday to Friday from 9.00 am to 5.00 pm, excluding public holidays.

9. Can I use my loyalty card on the website?

Not at the moment. The loyalty card scheme is linked to our physical stores and encourages customers to visit us to enjoy the full Comptoir Irlandais experience. There are other benefits for online shoppers, such as free delivery in mainland France on orders of €120 or more, and free samples included in your parcel.



10. How do I add a comment to a product?

Go directly to the page of the item you wish to comment on (using the search bar at the top right), click on "View product", then click on the "Comments" tab at the bottom of the product description page, below the photos, and add your comment. Only your first name and the first letter of your surname will be displayed.



11. How do I convert my size?

Women

Men

Feet sizes

Rings

Washing tip for a wool sweater

Wool is a living and naturally antiseptic matter. Unlike other textiles, it does not need to be washed frequently.

    In case of smell (tobacco, kitchen, sweating), it is enough to aerate the sweater outside.
    In case of stain, localized cleaning with a mild soap or a special wool detergent is recommended, without fully immersing the garment.
    Dry cleaning can be an alternative, provided you follow the manufacturer’s recommendations.
    Machine washing is possible according to the instructions of the label, but with great caution (low temperature, gentle spinning, machine little loaded).

    Using cold water – heat can be felted and shrink wool, even at 20°C.
    Wash the bright or dark colors separately to avoid disgorging.
    Using a specific laundry for wool (Woolish Mir, Woolite...), conventional detergents can damage the fiber.
    Do not soak for more than 10 minutes and avoid rubbing.
    Rinse with cold water and do not use softener.
    Do not twist or wring; gently squeeze with a towel to absorb excess water.
    Dry flat to avoid deformation, do not suspend.

To prevent the appearance of plinks on your wool sweater, you can place it in a freezer bag, and then put it in the freezer for at least 48 hours. This process helps to strengthen the fibers of the wool and to limit the formation of stuffed animals.

By following these recommendations, your wool sweater will retain its softness and longevity.

Meaning of textile maintenance symbols

Below is a summary of all the maintenance symbols that appear on the items sold in our stores.

Washing

  • The vat symbol indicates whether or not the item can be washed in a household machine or by hand.
    The figures in the vat indicate the maximum temperature of washing in degrees Celsius.
    The simple bar placed under the vat prescribes a softer mechanical treatment. It refers to washing programs specially designed for easy-care items that are sensitive to mechanical stresses. The double bar is reserved for items requiring a very gentle mechanical treatment (drizzles for example).

Lavage à la mainWashing by hand. Hand washable items. Water temperature: 30°C to maximum 40°C according to the articles.
Dissolve the laundry in a lot of water. Immerse items, then stir carefully. Do not rub, twist, or wring. Rinse carefully, squeeze lightly to remove water and then spread in shape. Quickly wash the articles in color and delicate. Do not let them soak or pile them up wet.

Linge de couleur supportant 30° CColored linen supporting 30° C. Dark multicolored articles, in cotton, polyester or mixtures for example. Start the corresponding program.

Linge fin supportant 30° CFine linen supporting 30° C. Fine linen in modal, viscose, polyacryl, polyester or polyamide for example. Reduce the amount of laundry in the machine. Turn on the program that matches. Avoid spinning or only spining briefly (risk of wrinkling). The mechanical action is reduced with this program. Normal rinse and reduced spinning.

Linge délicat et fragile supportant 30° CDelicate and fragile linen supporting 30° C. Machine washable wool articles for example. The mechanical stresses of this program are particularly smooth. Greatly reduce the amount of linen. Start the corresponding program.

Linge de couleur supportant 40° CColored linen supporting 40° C. Dark multicolored items, made of cotton, polyester, blends, etc. The mechanical action is normal, as well as the rinsing and spinning.

Linge fin supportant 40° CFine linen supporting 40° C. Fine linen in modal, viscose or synthetic fibers (polyacrylic, polyester or polyamide) for example. Reduce the amount of linen. Initiate the appropriate washing program. Only to prepare very dirty items. Avoid spinning or only wringing briefly (risk of wrinkling). This program has a reduced mechanical action, a rinsing at decreasing temperature and a reduced spin.

Linge délicat supportant 40° CDelicate linen supporting 40° C. Machine washable wool articles for example. The mechanical stresses of this program are particularly smooth. Greatly reduce the amount of linen: limit the load of the machine to a third party. Turn on the corresponding washing program.

Linge de couleur supportant 60° CColored linen supporting 60° C. Articles in colours that do not withstand high temperatures, cotton, modal or polyester, as well as in mixtures of these fibers.

Linge de couleur supportant 60° CColored linen supporting 60° C. Items attested easy to maintain. Significantly reduce the amount of linen. Fill the machine only two-thirds at most. Initiate the corresponding moderate program. Only wash the very dirty laundry. Do not grow or grow briefly (risk of wrinkling).

Linge pouvant bouillir à 95° CLinen that can boil at 95° C. Articles in cotton or linen for example, white, dyed or printed large. Fill the machine. Engage the corresponding washing program after removing the stubborn stains.

Lavage modéré à 95° CLinen can boil at 95°C with a more moderate washing. Linen specified easy to maintain, supporting high temperatures. Reduce the amount of linen. Initiate the corresponding moderate program. Pre-wash only in case of strong dirt. Do not grow or grow briefly (risk of wrinkling).

Lavage interditForbidden washing. The articles so designated do not support washing. They can be sensitive to water or, depending on their size, impossible to wash in a washing machine.

Laundering

The triangle symbol indicates whether the item can be whitewashed or not.

Chlore autoriséChlorine whitening. The empty triangle allows bleaching to diluted chlorine and cold or oxygen.

Blanchiment à l'oxygèneLaundering with oxygen. The striated triangle specifies that the article can only be bleached with oxygen (included in universal laundry products) and does not support chlorine.

Blanchiment interditLaundering forbidden. The barred triangle excludes any whitening. Use only laundry products free of bleaching agents.

Drying

The square is the symbol of drying. The circle it contains specifies the drying in dryer.
The points therein refer to the drying temperatures.
When this symbol is missing, we can rely on the symbols of washing and ironing. If washing and ironing are allowed at high temperature the dryer in dryer will be simple. On the contrary, if they are restrictive, drying in a dryer will require precautions. The display of the drying programs on the machines does not yet make it possible to define clearly, for all domestic washing machines, textiles that can be entrusted to them.
Some items, such as cotton knits (risk of shrinkage), woolling (risk of felting), silks and polyacrylic products (heat sensitivity), curtains and curtains (risk of wrinkling), should preferably not be machine-dried.

Séchage normal en machineNormal dryer in dryer. Drying without restriction (at 70 °).

Séchage modéré en machineModerate dryer in dryer. Mechanical stresses and reduced temperature (at a maximum of 60°).

Pas de séchage en tambourDrying prohibited in dryer. Machine drying is excluded.

Ironing

The number of points in this symbol corresponds to the ironing temperature (classic or steam iron, travel iron, iron machine). Irons and ironing machines for sale in commercial use also often bear the indication of the fibers corresponding to each temperature.
The choice of maximum temperature depends exclusively on the maintenance recommendations. It is not based on the composition of the article.
In the absence of such recommendations, it is preferable to orient oneself according to the number of points rather than the composition of the article, since the components in small proportions are not necessarily indicated.
Also beware of embossing effects and appliques. Some items (wearing the symbol of the open pad underlined by a line for example) may, but do not necessarily have to be ironed if they have been immediately extended, after or without spinning, or dried flat after being shaped.

 Repassage à fer chaudIroning at high temperature. Corresponding to cotton and linen. It is practiced on articles still slightly moist or humidified. For textiles sensitive to gloss or pressure: insert a cloth or iron upside down. Use of a possible steam iron.

Repassage à température moyenneIroning at medium temperature. Corresponding to wool, silk, polyester and viscose. Iron by intercalating a slightly damp cloth or using a steam iron. Avoid pressing the iron too much and distorting the article.

Repassage doux sans vapeurIroning at low temperature. Corresponding to lyacrylics, polyamide (nylon) and acetate. Articles sensitive to gloss or pressure: insert a dry cloth or iron upside down, taking care not to distort the article. Be careful when using a steam iron (preferably iron without steam). Do not distort the article.

Repassage interditIroning prohibited. Items with this symbol do not support ironing.

13. I can't find a solution to my problem.

You can contact Customer Services by email or by telephone on +33 (0) 2 98 85 47 37, Monday to Friday from 9.00 am to 5.00 pm, excluding public holidays.

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