OUR DELIVERY SERVICE WITH COLISSIMO
Home deliveries or relay point in France and Europe
When placing your order, make sure you give us all the details necessary for the smooth running of the delivery: your full postal address, your email address and a telephone number on which you can be reached during the day. This will allow Colissimo to inform you of the arrival of your package, or to provide you with key information to collect your package (code for advice, information available at the collection point). Don't worry, this data will only be used to deliver to you.
In order to ensure optimal delivery and personalized service in the context of non-standard, heavy or high value packages, we reserve the right to select a different carrier from the one usually offered. You will be notified if a change takes place.
Choose the delivery method that suits you
With Colissimo, you can choose to have it delivered to the address of your choice (at Home, at the office, at your vacation spot, etc.) or at one of the collection points of the largest network in France and in Europe: in a post office, in a Pickup merchant relay, or in an automatic collection locker.
Home delivery with Colissimo, how does it work?
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours in France, few days in Europe, directly to your door with signature or in your letterbox depending on the products ordered. If the mailbox is not large enough and you are absent, a calling card will be left to you allowing you to choose a new delivery date on the Internet within 6 working days (including a Saturday) or to pick up your package as soon as possible. The next day at 3 p.m. at the pick-up point of your choice.
If you do not express a choice, you can then pick up your package from your home post office within 15 days.
If you wish, your order can be delivered to a pick-up point of your choice, also within 48 hours after the preparation of your order, namely:
At your merchant:
You choose from among the many local partner merchants in the Pickup network. Near your home, your place of work, on one of your daily routes, more than 13,000 points of your choice for delivery.
You will be informed of the availability of your package by SMS and email. You can then come and collect it within 10 working days. After this period, your package will be returned to us
In an automatic PickUp collection deposit:
Available 7 days a week and 24 hours a day, the automatic withdrawal locker is an alternative and complementary solution to have you delivered. You are also informed by SMS and email of the availability of your package and in particular receive access codes to open the locker that has been assigned to us. You have 3 working days to collect your order.
All of your orders in mainland France and in Europe can be tracked from the departure of our companies until the actual delivery of your package.
You choose the establishment that suits you the most to have it delivered (without prior passage of your postman at home) from more than 8,000 post offices. The day before delivery, you will be informed of the upcoming arrival of your order and that it will be made available by SMS and email on the D-day. You can then come and collect it within 10 working days. After this period, your package will be returned to us.
Overseas Departments and Territories
Colissimo delivers your parcel at home for all European Union and Overseas Departments and Territories deliveries. Parcel tracking is available from dispatch to final delivery in EU countries (except Estonia), Guadeloupe (St Barthelemy and St Martin included), Martinique, La Reunion, French Guyana and Mayotte.
Tracking is only available up to the exit point from metropolitan France for deliveries to St Pierre & Miquelon, New Caledonia and territories, French Polynesia, Wallis & Futuna, as well as for French Arctic, Southern and Antarctic Territories.
Carbon neutral deliveries
Le Comptoir Irlandais is taking part in the ecological transition to a low-carbon economy thanks to the carbon neutrality approach of its partner Colissimo, a benchmark in the fight against climate change.
Since 2012, La Poste has been committed to offsetting all of its CO2 emissions by organizing itself around the measurement, reduction and compensation of emissions from the Colissimo delivery service.
By choosing Colissimo delivery, you benefit from a CO2 neutral delivery by partnering with the financing of several emblematic projects around the world with strong environmental and socio-economic benefits.